Check out if you can find the solution you need.
What happened: The problem: Trying to get covid test result records for my wife
What happened: Hello,*My name is Russell Uemura and you have a posting on me from May **** when I was the Store Manager for Longs Drugs at Mauka. I have been retired for over * years now and I would appreciate if you remove the posting. *The person who made the complaint did not have the courage or dignity to identify herself in making these false and over exaggerated claims. I have been a dedicated employee for Longs Drugs for ** years and a responsible member in the community and was never contacted in any way by our corporate office for this alleged incident.*I feel this posting is unfair and libeious to my character and would appreciate you removing this posting immediately.**Thank you,*Russell M. Uemura
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: Prescription follow up
What happened: I am unable to get anyone to answer the phone when trying to contact them. The medications I need are often very difficult to get. My doctor sent a prescription to them iand when we went to pick it up the person said it was on back order. However the pharmacy near there (a CVS pharmacy) checked and found out the CVS I use had *** tablets of said medication. This store is going down hill and people are becoming very frustrated with the service we are receiving. I feel something needs to be done to ensure we are able to get the medication needed. If employment is an issue, maybe someone needs to brainstorm a solution. It is unacceptable that we are unable to receive medication. I don’t want to have to change pharmacies because all my prescriptions are with this particular pharmacy. Something needs to be done so we can feel confident that we can receive medication needed. *Thank you,*Melinda Davis
What happened: I was trying to do something, and ran into a problem.
What happened: My complaint is that it took over two days to get my prescription filled at the CVS located in Sturgeon Bay, WI. (Store Id: *****) They had the prescription on Monday August **th and the online status was "In process" until late yesterday Wednesday August **th) This level of response is totally unacceptable. The store claims that the issue is staffing and the volume of prescriptions. My question to you is "do you consider this reasonable and what are you going to do to correct it? I have been a long time loyal customer, however I am seriously considering a change. I want to give you an opportunity to respond and my hope is that I will receive a response that is acceptable with in ** hours. **Gary A. Kemp
To contact the CVS customer service by phone, you can follow these steps:
Look up the phone number of the CVS customer service. The phone number is listed on cvs.com. Or check out the CVS phone number page on WorthEPenny.
Dial the CVS phone number 888-607-4287.
Hours: 8:30am-7pm EST
Best time to call: 9:30am
Wait for an answer: Once the call is connected, wait for a CVS representative to answer on the other end.
Average wait time: 17m
Identify yourself and state your reason for calling the CVS representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from CVS to help them assist you.
Ask for assistance: Ask the CVS representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If CVS needs additional information from you or provides any instructions, follow them carefully.
Thank the CVS representative: After you have received the assistance you need, thank the CVS representative for their time and help.
To get to a real person as quickly as possible when calling CVS, you can follow these steps:
Dial the CVS customer service phone number 888-607-4287, which can be found on the CVS website or in your order confirmation email form CVS. Or check out the CVS phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about CVS. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live CVS representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a CVS representative.
If the system still doesn’t connect you to a CVS representative, stay on the line without pressing any keys. CVS will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from CVS.
Once you reach a live person, explain your issue and provide any relevant information about your CVS order. The CVS representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the CVS website. This may allow you to connect with a CVS representative more quickly and efficiently than calling.
When calling CVS customer service, here are some best practices to ensure a smooth and efficient experience:
Have your CVS account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the CVS representative without any disruptions or background noise.
Be polite and respectful to the CVS representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on CVS.
Clearly explain the issue you are facing and provide any relevant information or details that can help the CVS representative address your concern.
If the initial CVS representative is unable to resolve your issue, politely ask to speak with a supervisor from CVS or escalate the issue to a higher level of authority.
Take notes during the call, including the CVS representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with CVS after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling CVS customer service.
If you are unhappy with your call to CVS customer service, there are several options you can try:
Call again: Try calling CVS customer service again and speak to a different CVS representative. Sometimes a different CVS representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the CVS representative, you can ask to speak with a supervisor from CVS or escalate the issue to a higher level of authority.
Provide feedback: After the call, CVS may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to CVS customer service through other channels, such as email or chat. You can also explore the CVS Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with CVS service, you may want to consider other options such as returning the product you bought on CVS or filing a complaint with a consumer protection agency.
No, CVS hasn’t provided any live chat service currently. While live chat support is not currently available, CVS offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact CVS customer service by phone, email, or social media. Phone support is available during 8:30am-7pm EST, and customers can expect a prompt response from a CVS representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of CVS.
You can contact CVS via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact CVS via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for CVS official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of CVS, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about CVS. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the CVS social media team.
Please note that the social media accounts of CVS are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact CVS for certain issues. For urgent or complex issues, it's recommended to contact CVS customer service via phone or chat for more personalized assistance.
Yes, to contact the CVS customer support by email, follow these steps:
Go to cvs.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by CVS and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your CVS order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your CVS order number or username.
Once you have completed the email, click send. You should receive a response from the CVS customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to CVS. WorthEPenny provides free tools and resources to assist customers in reaching CVS customer service more efficiently, such as the CVS phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about CVS, as well as forums where CVS customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including CVS, it is not associated with or endorsed by CVS.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the CVS official app or the CVS company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of CVS trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: CVS. All references by WorthEPenny to third-party trademarks like CVS are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.